Terms of Service

1.1. StageOps is a web-based event-production management system offering features such as projects, equipment inventory, crew scheduling, loading checklists and reports. The Service’s functionality at any given time is as made available in the Service; changes are governed by Section 17.

1.2. The Service is offered exclusively for business use — to legal entities and to individuals acting in the course of their trade, business or profession. By creating an account, the Customer confirms that it is acting in the course of its trade, business or profession and not for personal, family or household purposes.

2.1. The person who creates the Customer account represents that they are authorised to act for the Customer. The Customer is responsible for designating an account owner and for managing which of its personnel have access.

2.2. The Customer may allow an unlimited number of its employees and engaged contractors (“Authorized Users”) to use the Service under its account. The Customer is responsible for its Authorized Users’ compliance with these Terms and for all activity under its account.

2.3. Each Authorized User must keep their credentials confidential. The Customer will notify the Provider promptly at ops@stageops.lt of any suspected unauthorised access.

3.1. Signing up starts a free trial of fourteen (14) days. No payment details are required for the trial. During the trial the Service operates without functional limits.

3.2. One trial is available per Customer. The Provider may decline repeat trials for the same business or person.

3.3. When the trial ends without an active subscription, the account switches to read-only mode: existing data remains visible, but records cannot be created or edited until a subscription is activated. No charge is made at the end of the trial.

4.1. The subscription fee is USD 59 per Customer account per month for accounts created on getstageops.com, and EUR 49 per Customer account per month for accounts created on stageops.lt. The fee is fixed by the storefront the account was created on and does not change with the language the Service is displayed in. Either fee covers unlimited Authorized Users within the subscribing business.

4.2. Automatic renewal. The subscription is a recurring monthly subscription. It renews automatically each month, and the then-current monthly fee is charged in advance, until the Customer cancels. By subscribing, the Customer authorises the Provider and its payment processor to charge the Customer’s chosen payment method on a recurring monthly basis until cancellation.

4.3. The Customer must provide accurate, current billing information and keep it up to date.

4.4. Payments are processed by a third-party payment processor. Card details are handled only in the processor’s systems; the Provider does not receive or store them. Payment by bank transfer against an invoice is available by separate agreement.

4.5. The Customer can cancel the subscription electronically at any time in the Service (Subscription section). Cancellation takes effect as described in Section 8.

5.1. Fees are stated exclusive of taxes. Any applicable taxes, duties or similar governmental charges — including, where applicable, value-added tax or sales or use taxes — will be charged, withheld or otherwise accounted for as required by applicable law. Where the law places responsibility for a tax on the Customer (for example, use tax or reverse-charge mechanisms), the Customer is responsible for it.

5.2. If a taxing authority requires the Provider to collect a tax on fees, the Provider may add it to the invoice or charge from the date the obligation applies.

6.1. If a renewal charge fails, the payment processor retries the charge over a limited period. The Service remains available during the retry period.

6.2. If payment is not received after the final retry, the account switches to read-only mode as described in Section 3.3. Data is not deleted on suspension.

6.3. The Provider may also suspend or restrict the account for material breach of these Terms, security reasons, or where required by law, informing the Customer in advance where reasonably possible.

7.1. Fees are charged in advance for the upcoming month. After cancellation the Service remains available until the end of the period already paid for. The unused part of a billing period is not refunded, except where a refund is required by applicable law.

7.2. While a chargeback initiated by the Customer is pending, the Provider may suspend access to the account. If the chargeback is resolved in the Provider’s favour, the Provider may recover documented fees actually imposed on the Provider by the payment processor in connection with that chargeback, to the extent permitted by applicable law. Nothing in this section limits the Customer’s right to raise good-faith payment disputes.

8.1. These Terms apply from account creation and remain in force until the account is closed under this Section 8.

8.2. Cancellation by the Customer; expiry. The Customer may cancel the subscription at any time, effective at the end of the current paid period. Cancellation stops future charges. On cancellation, expiry of the trial or non-payment, the account switches to read-only mode and the 60-day retrieval window in Section 10.2 applies.

8.3. Account deletion requested by the Customer. The Customer may request deletion of its account and Customer Data at any time by written request to ops@stageops.lt from the account owner’s email address. A deletion request ends the retrieval window early: once the request is verified, read-only access and export functionality stop, and deletion under Section 10.3 begins. This agreement ends when deletion from active systems is completed.

8.4. Termination by the Provider. The Provider may terminate the agreement (i) for material breach not cured within 14 days of notice, (ii) where the Customer’s use creates a legal or security risk that cannot reasonably be addressed otherwise, or (iii) upon 30 days’ notice if the Provider discontinues the Service; in the case of (iii), the Customer receives a pro-rata refund of prepaid fees for the discontinued period. Following termination by the Provider, the retrieval window in Section 10.2 remains available, unless providing access cannot be done safely or lawfully (for example, where the account was used for unlawful activity or continued access would create a security risk).

8.5. Except as stated otherwise in this Section 8, on expiry or termination the account switches to read-only mode and data handling follows Section 10.

9.1. “Customer Data” means the content the Customer and its Authorized Users enter into the Service: equipment records, projects, schedules, client contacts, personnel lists, files and similar material.

9.2. As between the parties, the Customer retains all right, title and interest in and to Customer Data. The Provider claims no ownership of it. To the extent Customer Data includes personal data, the parties’ roles and responsibilities are described in Section 11 — personal data is handled as a matter of data-protection rights and duties, not ownership.

9.3. The Customer grants the Provider a limited, non-exclusive licence to host, process, transmit, back up and display Customer Data solely as needed to provide, secure and support the Service and to meet legal obligations. The Provider does not sell Customer Data and does not use it for advertising or its own commercial purposes.

9.4. The Customer is responsible for the accuracy and lawfulness of Customer Data and warrants that it has the rights and permissions needed to enter it into the Service (including data about its employees, contractors and clients).

10.1. Export. The Customer may export the categories of Customer Data supported by the Service’s then-current self-service export functionality — currently the equipment inventory (to Excel) and reports and estimates (to Excel and PDF). In addition, upon the Customer’s written request made before the end of the retrieval window, the Provider will return the remaining Customer Personal Data in a reasonable, commonly used format (Section 11.4(g)). The Customer is responsible for completing available exports, and for making any such written request, before the retrieval window ends.

10.2. Retrieval window. For 60 days from the end of the last paid (or trial) subscription period, the account remains in read-only mode and the export functionality remains available.

10.3. Deletion. After the 60-day window (or earlier, at the Customer’s express request under Section 8.3), Customer Data is deleted from the Provider’s active production systems. Residual copies may persist in backups for a limited further period; such backup copies are kept isolated, are not used for ordinary operations or any other purpose, remain protected by the data-processing terms of Section 11, and are deleted in the ordinary course of secure backup rotation. Backup copies are restored to active systems only where necessary for disaster recovery or where required by law.

10.4. Information that the Provider is legally required to retain (for example, invoicing records) is kept for the legally required period.

11.1. The Provider is established in the European Union and processes personal data in accordance with the EU General Data Protection Regulation (GDPR), regardless of where the Customer is located. How the Provider processes personal data for its own purposes (account, billing, support) is described in the Privacy Policy.

11.2. Data processing on the Customer’s behalf. Personal data contained in Customer Data that the Provider processes on the Customer’s behalf — for example, data about the Customer’s employees, contractors or clients — is “Customer Personal Data”. With respect to Customer Personal Data the Customer acts as controller and the Provider as processor, and the data-processing terms in this Section 11 apply automatically to all processing of Customer Personal Data, without any separate request, signature or additional document.

11.3. Details of processing; roles.

• (a) Subject matter: the provision of the Service under these Terms.
• (b) Duration: the subscription term plus the retrieval and deletion periods in Section 10.
• (c) Nature and purpose: hosting, storage, display, transmission, backup and related technical support needed to operate the Service.
• (d) Types of personal data: identification and contact details (such as names, email addresses, phone numbers), role and assignment information, and activity records, as entered by the Customer.
• (e) Categories of data subjects: the Customer’s employees and contractors (including freelancers), and contact persons of the Customer’s clients and partners.
• (f) Roles. The Customer, as controller, determines the purposes and means of processing Customer Personal Data and is responsible for the lawfulness of that processing — including a valid lawful basis, any notices or information owed to data subjects, and the content of its documented instructions. The Provider processes Customer Personal Data only on those documented instructions (these Terms and the Customer’s configuration and use of the Service constituting such instructions).

11.4. Processor obligations. The Provider will:

• (a) process Customer Personal Data only to provide, secure and support the Service and on the Customer’s documented instructions (these Terms and the Customer’s configuration of the Service being such instructions), unless required otherwise by law — in which case the Provider will inform the Customer of that legal requirement before processing, unless the law prohibits it;
• (b) inform the Customer without undue delay if, in the Provider’s opinion, an instruction infringes the GDPR or other applicable data-protection law;
• (c) ensure persons authorised to process the data are bound by confidentiality;
• (d) implement appropriate technical and organisational security measures as required by Article 32 GDPR;
• (e) notify the Customer without undue delay after becoming aware of a personal-data breach affecting Customer Personal Data;
• (f) taking into account the nature of the processing, reasonably assist the Customer in responding to data-subject requests and in meeting its obligations under Articles 32–36 GDPR;
• (g) after the end of the provision of the processing services, at the Customer’s choice, return or delete all Customer Personal Data, and delete existing copies, unless European Union or Member State law requires storage of the personal data. Upon the Customer’s written request made before the end of the retrieval window, the Provider will provide a return of all Customer Personal Data in a reasonable, commonly used format; the Service’s self-service export tools (Section 10.1) may be used to fulfil the return only where they cover the requested data. Absent an express choice, Customer Personal Data is deleted as described in Section 10.3. Backup copies awaiting deletion are kept isolated, are not used for ordinary operations or any other purpose, and remain protected by the terms of this Section 11 until they are deleted in the ordinary course of secure backup rotation; and
• (h) make available to the Customer information necessary to demonstrate compliance with this Section, and allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer — subject to reasonable prior notice, at most once per year unless a supervisory authority requires otherwise or a personal-data breach has occurred, under confidentiality obligations, during business hours, and at the Customer’s cost.

11.5. Subprocessors. The Customer gives general written authorisation for the Provider to engage subprocessors that process Customer Personal Data — currently for edge hosting and content delivery, database infrastructure, and transactional email delivery. The current list of subprocessors, with processing locations and transfer mechanisms, is published at stageops.lt/subprocessors and getstageops.com/subprocessors. The Provider engages each subprocessor under a written contract imposing the same data-protection obligations as set out in this Section, and remains fully liable to the Customer for the subprocessor’s performance. The Provider will give the Customer prior notice of intended additions or replacements, and a new subprocessor will not begin processing Customer Personal Data before the end of the notice period. The Customer may object on reasonable data-protection grounds within 14 days of the notice; if a reasonable objection is not resolved, the Customer may terminate the affected Service before the new subprocessor begins processing Customer Personal Data, with a pro-rata refund of prepaid fees for the unused period.

11.5a. Payment processing. Stripe processes the Customer’s billing and payment data in accordance with Stripe’s own terms and applicable law in order to provide payment services. Customer Personal Data (Section 11.2) does not flow to Stripe, and Stripe is not a subprocessor of Customer Personal Data.

11.6. International transfers. The primary database is hosted in the AWS eu-central-1 region (Frankfurt, Germany) through Supabase. Subprocessors may process or access Customer Personal Data outside the EEA; any such processing or access takes place subject to applicable Chapter V GDPR safeguards, including European Commission adequacy decisions, the EU-U.S. Data Privacy Framework, or the European Commission’s standard contractual clauses, as set out in the subprocessor list at stageops.lt/subprocessors.

11.7. U.S. state privacy laws. Solely to the extent that a U.S. state privacy law (such as the California Consumer Privacy Act as amended by the CPRA, or a comparable state law) applies to particular Customer Personal Data, and without implying that any such law applies to any given Customer: the Provider acts as a “service provider” or “processor” under that law; the Provider will not sell or share Customer Personal Data; will process it only for the limited and specified purposes described in Section 11.3; will not retain, use or disclose it outside the direct business relationship with the Customer, except as permitted by applicable law; will not combine Customer Personal Data with personal data received from other customers or collected from the Provider’s own interactions with individuals, except where applicable law permits it; will provide the same level of privacy protection as required of the Customer by that law; will reasonably assist the Customer in responding to consumer-rights requests; will notify the Customer if it determines it can no longer meet its obligations under that law; and the Customer may, upon notice, take reasonable and appropriate steps to stop and remediate unauthorised use of Customer Personal Data. The Customer’s monitoring and audit rights with respect to this Section are as set out in Section 11.4(h).

11.8. A separately executed data processing agreement remains available on request at ops@stageops.lt. Its absence does not limit or delay the automatic application of this Section 11.

12.1. Each party may receive non-public information of the other in connection with the Service (“Confidential Information”). Customer Data is the Customer’s Confidential Information; the Service’s non-public features, pricing offers and security details are the Provider’s.

12.2. Each party will use the other’s Confidential Information only as needed under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to personnel and service providers under confidentiality duties, or where disclosure is required by law (with notice to the other party where legally permitted).

13.1. The Provider implements and maintains appropriate technical and organisational measures designed to protect the Service and Customer Data against unauthorised access, loss and alteration.

13.2. The Customer is responsible for: managing its Authorized Users and their permission levels; the strength and confidentiality of credentials; the devices its personnel use; and the accuracy of data entered.

The Customer and its Authorized Users must not:

• (a) attempt to gain unauthorised access to the Service or other customers’ data;
• (b) probe, disrupt or overload the Service, its servers or infrastructure;
• (c) circumvent technical or security restrictions, or usage limits;
• (d) use the Service for unlawful activity, or upload material that is unlawful or infringes third-party rights;
• (e) resell, sublicense or make the account available to unrelated third parties as a service bureau;
• (f) copy, scrape or reverse engineer the Service except to the extent such a restriction is prohibited by applicable law.

The Service depends on third-party infrastructure — hosting, database, email delivery and payment processing. The Provider selects these providers with care but does not control them and is not liable for disruptions caused by them that the Provider could not reasonably prevent or mitigate.

16.1. The Service — including its software, design, trademarks, logo, structure and functionality — is and remains the property of the Provider or its licensors. The subscription grants the Customer a limited, non-exclusive, non-transferable right to use the Service for its internal business during the subscription term.

16.2. If the Customer provides suggestions or feedback about the Service, the Provider may use them without restriction or obligation; feedback never includes Customer Data.

The Provider may update, add or remove features, provided the changes do not substantially defeat the core purpose of the Service. The Provider will give advance notice of changes that materially reduce core functionality where reasonably possible.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NO UPTIME LEVEL IS GUARANTEED. THIS SECTION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

19.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.

19.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE SUBSCRIPTION FEES ACTUALLY PAID BY THE CUSTOMER FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

19.3. Exclusions. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intentional misconduct or gross negligence, for death or personal injury caused by negligence, or other liability which mandatory provisions of the law of the Republic of Lithuania do not allow to be limited.

19.4. The limitations above do not apply to the Customer’s payment obligations.

19.5. Confidentiality and data-protection claims. For claims arising from a breach of Section 11 (Data Processing) or Section 12 (Confidentiality), the cap in Section 19.2 is increased to the subscription fees actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim; Section 19.1 continues to apply.

The Customer will defend and indemnify the Provider against third-party claims, and resulting damages and reasonable costs, to the extent arising from (a) Customer Data infringing or misappropriating a third party’s rights, or (b) the Customer’s use of the Service in violation of law. The Provider will promptly notify the Customer of such a claim and reasonably cooperate at the Customer’s expense; the Customer may control the defence, provided it does not settle in a way that imposes obligations on the Provider without consent.

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, governmental action, internet or utility failures. The affected party will use reasonable efforts to mitigate and resume performance.

The Customer represents that it, and the entities on whose behalf it uses the Service, are not located in, organised in, or ordinarily resident in a country or territory subject to comprehensive sanctions of the EU, the United Nations or the United States, and are not listed on any applicable sanctions or restricted-party list. The Customer will not use, export or re-export the Service in violation of applicable sanctions or export-control laws. The Provider may suspend or terminate the Service immediately where required to comply with such laws.

23.1. Assignment. Neither party may assign these Terms without the other’s consent, except that either party may assign them in connection with a merger, acquisition or sale of substantially all assets, with notice to the other party.

23.2. Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder stays in effect.

23.3. Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. Waivers must be in writing.

23.4. Entire agreement. These Terms, together with any Order Form signed by both parties, are the entire agreement about the Service and supersede prior discussions. In case of conflict, an Order Form signed by both parties prevails over these Terms. Invoice text, purchase-order boilerplate and similar unilateral documents do not modify these Terms.

23.5. Notices. Legal notices to the Provider go to ops@stageops.lt or the registered office stated above. Notices to the Customer go to the account owner’s email address on file and/or by notice inside the Service, and are deemed received one business day after sending.

23.6. Survival. Sections 5, 7, 9–12, 16, 18–23 survive termination.

24.1. The Provider may modify these Terms. Material changes will be notified by email or in-Service notice at least 14 days before they take effect. Non-material corrections may be made without separate notice.

24.2. Price changes apply only from a subsequent renewal and will be notified at least 30 days in advance. If the Customer does not agree with a material change or a price change, it may cancel before the change takes effect; continued use after the effective date constitutes acceptance.

25.1. These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25.2. The parties will first attempt to resolve disputes by good-faith negotiation. Failing resolution, disputes are subject to the exclusive jurisdiction of the competent courts of Vilnius, Republic of Lithuania. Nothing in this section prevents either party from seeking injunctive relief for misuse of intellectual property or Confidential Information in any competent court.